How can we create a new predictive intelligence "Additional Resource" under "Contextual Search" ?

TDalal
Tera Contributor

Hi Team,

 

We are building a new Similarity use case for Predictive intelligence on incident table. We have created the solution definition and trained it.

Now we want to add it under contextual search in incident form as a similarity use case.

So we have navigated to below menu-

TDalal_0-1715929917115.png

 

if we can create an additional resource here, we will be able to add the new resource under search context.

But we are not getting an option to create additional resource.

Please help here. What are we missing?

 

Regards

1 REPLY 1

TDalal
Tera Contributor

Could find a KB, which don't provide any solution.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823380

 

Please help if any of you ServiceNow giants already found a solution before. 🙂