Popular Items on SC Category Page

Ouzma Zafar
Tera Contributor

‎05-17-2024 02:32 AM

On my SC Category Page, its shows categories on the left side and popular item tiles in the centre.

I would like more control over what is shown here, is there a way to do any of the following:

1. Configure popular items to show popular items over last 3 month, 6 month etc...

2.  Show/Hide certain popular items.

 

Any suggestions how I can do this?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-17-2024 02:35 AM

Hi @Ouzma Zafar 

 

I doubt we can do both the changes as requested. Have a look here in widget code. 

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sp_widget.do%3Fsys_id%3D70a162c96be07410d70bc141ee44afba%26sysparm_record_target%3Dsp_widget%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DnameSTARTSWITHpop%255EORDERBYname

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Robbie
Kilo Patron
Kilo Patron

‎05-17-2024 02:54 AM - edited ‎05-17-2024 02:55 AM

Hi @Ouzma Zafar,

 

This is absolutely possible - depending on how much flexibility you want or your specific requirements.

For example, you can easily display popular items over time as well as filter the popular items based on the chosen category.

 

You may and probably will need to clone the existing catalog widget in order to achieve both of your asks depending whether you're currently using the OOB (Out Of Box) widget.

 

See the already-written posts that cover this below.

 

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 

Thanks, Robbie

 

- Configure popular items over time span Eg 6 months - SN Docs link: https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/co...

 

- Display popular items based on chosen category - https://www.servicenow.com/community/itsm-forum/show-popular-items-based-on-category/m-p/556604