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How can we send an SMS to on-call person whenever P1 or P2 incidents are created or updated

Munna1
Tera Contributor

‎03-26-2025 02:15 AM

Hi Team,

Thanks in advance for looking at this issue.

Here our requirement is when ever a P1 or P2 incident is created or Updated or reassignment SMS has to trigger to the On-call person of that Assignment group and Next Primary and Secondary persons of the On-call Schedules. How can I achieve this any help form you guys please. 

For SMS's we configured Twilio setup, plugins an all..

 

Thanks 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-26-2025 02:33 AM

Hi @Munna1 

 

https://www.servicenow.com/community/developer-forum/sms-for-p1-tickets-with-notify/m-p/1370762

 

https://www.servicenow.com/community/in-other-news/automating-sms-texts-and-phone-calls-with-notify/...

 

https://www.servicenow.com/community/itsm-forum/send-sms-through-twilio-when-high-priority-incident-...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

 

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