How can we send an SMS to on-call person whenever P1 or P2 incidents are created or updated
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‎03-26-2025 02:15 AM
Hi Team,
Thanks in advance for looking at this issue.
Here our requirement is when ever a P1 or P2 incident is created or Updated or reassignment SMS has to trigger to the On-call person of that Assignment group and Next Primary and Secondary persons of the On-call Schedules. How can I achieve this any help form you guys please.
For SMS's we configured Twilio setup, plugins an all..
Thanks
1 REPLY 1
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‎03-26-2025 02:33 AM
Hi @Munna1
https://www.servicenow.com/community/developer-forum/sms-for-p1-tickets-with-notify/m-p/1370762
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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