How do get the Reassignment report in Servicenow
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07-02-2025 11:20 AM
How do gtt the reassignment report in Servicenow
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07-02-2025 11:23 AM
Hi @Test-RAJM
The Incident table has the assignment group field, which you can use to filter and create a report."
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07-02-2025 11:26 AM
@Test-RAJM Create a report based on the incident_metric table. This table stores data about changes to incidents, including reassignment events. You can then filter this report to show reassignment counts for specific groups or other criteria.
first you need to select the type of report
then Filter the data to include only reassignment events. You can filter by the name field in incident_metric and look for the metric definition related to the assignment group, which is often an out-of-the-box metric.
and at last select the fields you want to display in the report, such as the old and new assignment groups, the incident number, and the reassignment count
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07-02-2025 11:33 AM
Can you please share the filter condition and steps using in the metric
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07-02-2025 11:37 AM
Basically, I want to show the list of tasks assigned to the group. That's it. Any solution
Whether group may resolved or they may reassigned and in the work notes, they have given the approval. How do show