How do get the Reassignment report in Servicenow

Test-RAJM
Tera Contributor

How do gtt the reassignment report in Servicenow 

7 REPLIES 7

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Test-RAJM 

The Incident table has the assignment group field, which you can use to filter and create a report."

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

PratikshaKate
Tera Contributor

@Test-RAJM Create a report based on the incident_metric table. This table stores data about changes to incidents, including reassignment events. You can then filter this report to show reassignment counts for specific groups or other criteria. 

first you need to select the type of report

then Filter the data to include only reassignment events. You can filter by the name field in incident_metric and look for the metric definition related to the assignment group, which is often an out-of-the-box metric. 

and at last select the fields you want to display in the report, such as the old and new assignment groups, the incident number, and the reassignment count

Can you please share the filter condition and steps using in the metric 

Basically, I want to show the list of tasks assigned to the group. That's it. Any solution 

 

Whether group may resolved or they may reassigned and in the work notes, they have given the approval. How do show