Types of UpdateSet
How many Types of Updates are there in ServiceNow?
Forum Posts
How to give a 5-star rating in survey form
Hi, I want to give a 5-star rating in survey form.We have the knowledge articles are rated so same like i need to give a 5-star rating in survey form as below image.I need like this ---> Rate this survey * * * * * Thanks!
Overview infogaphic of Now Platform/ServiceNow AI Platform
Hello,Does anyone know where you can find some overview infographics of ServiceNow AI Platform (former Now Platform)?I remember seeing something like that before.But I can't find it on ServiceNow's website now.I remember it had product names (like IT...
How to change "Label" Color in service catalog using client script
Hi All, I'm having an requirement to chnage the font color of "Label" its working in Service portal but not in platform i had used the below code but not working in the platform view Any needful ideas?Thanks
Widget
Hi , I have requirement where I have a field on catalog item says application when I select application respective questions should be populated, i have created custom table for storing question .Now for displaying that I have created the custom wid...
Hide Known Error template for custom KB
Hi Team, I need to disable/hide the Known Error Article template for one of the custom KB in both classic and sow view how to do it. Regards,Abhilasha
Impact after upgrading to the Zurich version
We are integrating ServiceNow with an external tool using an API management tool called 3scale. However, after upgrading ServiceNow to the Zurich version, the 3scale API authentication no longer works, and we receive an HTTP 500 error indicating that...
I want to control the incidents that can be viewed by the custom role.
Is it possible to create a custom role and change the incidents that are displayed depending on the group that has been assigned the custom role?I want to control the incidents that can be viewed by the custom role. Is that possible? I have created a...
Hyperlink next to/ embedded to the checkbox field in Servicenow Workspace UI
Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI: Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present. UI Macros are no...
Is it possible to schedule the catalog tasks under the request item for execution?
Is it possible to schedule the catalog tasks under the request item for execution?It would be great if the catalog tasks under the request item could be scheduled for execution, just like the Planned Start date in a Change Task.
I would like to specify the execution time for the catalog task.
If I want to control the execution time of a Request item, is it possible to create a flow where the catalog task is executed at the date and time entered in the request form? Please tell me how to do it.
When the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?
In ServiceNow OOB, when the RITM Stage becomes “Complete,” does the State automatically change to “Closed Complete”?If so, please tell me the name of the configuration record.
Is it possible to use the Field Encryption module to encrypt files?
Is it possible to use the Field Encryption module to encrypt and store(sys_attachment) files attached to service request catalog items?If it is possible, I would appreciate it if you could share the procedure.
Catalog Client Script not setting the reference variable using URL parameter (value keeps reverting)
Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...
Need Help Updating Existing Metric Instance Instead of Creating Duplicate Records
Hi, I have configured a Metric Definition on the Problem table to calculate the total time a Problem record spends in the RCA state, starting from the Problem creation time.Requirement:When the Problem state changes:From RCA → Fix in ProgressFrom RC...
