Hi, We have a requirement to add URL to a virtual agent bot in ServiceNow instance. I used the web client link but it is redirecting to the default Virtual agent chat. Can we redirect it to a custom chat which is created using Agent Chat. Else do we ...
Hello everyone,I would like to ask for your help—would it be possible to compute the duration of a ticket from the time it was created up to when it was reassigned to the second assignment group?I'm considering using the incident_metric table, but I'...
As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades. However, the color of the bar chart changes randomly after a certain period of time, different from the init...
I had written before insert business rule on attachment table. In attachment table sys_id of the case that is going to be created. Business rule is working correctly as how I expected but the major problem is that this is running for all the forms in...
I have a requirement that asks for three group approvals at assess stage of a change request. these approvals should be in sequential order. But as I am using the change approval policy, all three are getting fired together in parallel because the co...
Hi TeamI'm trying to make attachments mandatory on a SC task and Form . I used a catalog client script but it is not working as expected. Can Some one help me Please?function onSubmit() { if ((g_form.getValue('test') == 'Yes') && (document.getElemen...
Pessoal, boa tarde! Estou com um problema para enviar anexos da plataforma ServiceNow para a plataforma GLPI. Pelo POSTMAN tudo funciona as mil maracilhas, mas quando tento fazer de forma interna no ServiceNow, o arquivo até chega do outro lado, mas,...
I'm interested to know if anyone is doing telecom billing in ServiceNow - particularly having replaced Pinnacle or MySoft.
Hello All,I'd like to see if anyone has seem this issue. I am using catalog builder to build a cat item and there's an error occurring when trying to save the fulfillment step "Unable to save the fulfillment step"I've included a snippet of the erro...
I want to make the sys_hub_flow table (flow designer) editable to only applied filtered records (Application is xyz) to the specific users and not other records that users able to edit
Hi everyone,I’m trying to create a Standard Change Proposal in ServiceNow. I filled in all the required fields (Catalog, Category, Template name, etc.), but when I click Request Approval, I get this error:-No Approver present. Please request System A...
HiWe are trying to create a report, as we have found an issue with SCTASKs, as they are re-opening after they have closed, but randomly have started a month after the initial sctask was closed. I need to run a report that shows the following informa...
The goal is to have a flow run daily on the sys_user table, pull in those that have account expiry within 2 weeks and ask for approval. Upon approval/reject, it should open a task to remove/renew the account. I have the below flow built but it only s...
Hi community. I have an issue with the agent workspace where the RITMs do not have variable data from the catalog item. In the platform view this works fine but not in Agent workspace, which is used by the client's end users. This is affecting all S...
I have created a variable set variable 1 is of "reference" type referencing sys_user_group and variable 2 is a "list collector" referencing variable 1.2 queries here1. The second variable is still listing ALL users immaterial of which group is sele...
