As ServiceNow continues to expand across Workspaces, APIs, integrations, and automation, enforcing business rules only at the UI level is no longer sufficient.A common scenarioFields appear mandatory or read-only in the UI, yet records still get crea...
A pattern I see often is teams creating custom tables to manage business cut-off dates (payroll, billing, compliance windows, blackout periods, etc.). In many cases, this complexity can be avoided by using ServiceNow’s out-of-the-box Schedule tables....
I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...
Hi All,I have below requirement kidly let me know how to resolve itI have one catalog item in witch there are 2 variables available 1 has 2 choices called A & B and another one is referenceIf A is selected then menber of software group will be shown ...
Hi Team, When we clicking on Request Approval button in Standard Change Template, receiving below error in prod. when we are doing this in Test, we are able to do Request Approval, Approval is also Triggering
Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...
I received a requirement to make all fields on a task 'Read Only' whenever it is assigned to a specific Assignment Group. I managed to implement this using a Client Script; however, the 'State' field remains editable. Does anyone know why this might ...
Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...
By mistakenly deleted remote instance(sys_update_set_source ) record. I unable to recovery it. 1.I have checked in deleted records and delete recovery table table it is not found.Please help me how to recovery that record
Hi All, I need to include the Risk Assessment link in the OAM approval notification .Here is mine script,but it is not working,tried in backgriund script,it is working. (function(current, languageForApprover) {var approvalACHelper = new sn_ms_oam.App...
Hi Team, We are facing an issue with list simple component in UI builder. We have added the this component in the new landing page and we have given request table. we want to show only 'x' group requests in this landing page. so we have added the fil...
Hi All I have used a Onload client script before to hide "choice" options based on the value of another field, but for some reason I cannot get it to work. The Script is set on the task table as I want it to operate on both Incidents and RITMS. Our s...
Hi Community, For one of the catalog item, approvers are not showing in RITM. But in workflow its taking approvals are approved and going to next step in workflow. How to get the approvers in ritm ? Regards,Tulasi
Scheduled data import is not importing at the scheduled time but working when we click on execute now. Please help me on this. Thanks in advance.
Hi Team, Please help me in how to restrict adding same items multiple times in cart on service portal. I have added this below business rule with advanced condition but no working
