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Set up Virtual Agent web client

Hi, We have a requirement to add URL to a virtual agent bot in ServiceNow instance. I used the web client link but it is redirecting to the default Virtual agent chat. Can we redirect it to a custom chat which is created using Agent Chat. Else do we ...

sreekeerthi by Tera Contributor
  • 405 Views
  • 3 replies
  • 0 helpfuls

Resolved! I want to configure the chart with the intended colors on the dashboard.

As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades. However, the color of the bar chart changes randomly after a certain period of time, different from the init...

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Community Alums by Community Alums  
  • 362 Views
  • 2 replies
  • 3 helpfuls

Validating the attachment type and size

I had written before insert business rule on attachment table. In attachment table sys_id of the case that is going to be created. Business rule is working correctly as how I expected but the major problem is that this is running for all the forms in...

satya30 by Tera Contributor
  • 304 Views
  • 2 replies
  • 0 helpfuls

Change Approval Policy - Sequential

I have a requirement that asks for three group approvals at assess stage of a change request. these approvals should be in sequential order. But as I am using the change approval policy, all three are getting fired together in parallel because the co...

Resolved! Attachment mandatory on task and RITM based on Yes/No Variable

Hi TeamI'm trying to make attachments mandatory on a SC task and Form . I used a catalog client script but it is not working as expected. Can Some one help me Please?function onSubmit() {  if ((g_form.getValue('test') == 'Yes') && (document.getElemen...

Envio de Arquivos - GLPI

Pessoal, boa tarde! Estou com um problema para enviar anexos da plataforma ServiceNow para a plataforma GLPI. Pelo POSTMAN tudo funciona as mil maracilhas, mas quando tento fazer de forma interna no ServiceNow, o arquivo até chega do outro lado, mas,...

Telecom billing in ServiceNow

I'm interested to know if anyone is doing telecom billing in ServiceNow - particularly having replaced Pinnacle or MySoft.

dan_cooper by Kilo Contributor
  • 7215 Views
  • 37 replies
  • 4 helpfuls

ACL on flow designer

I want to make the sys_hub_flow table (flow designer) editable to only applied filtered records (Application is xyz) to the specific users and not other records that users able to edit

Resolved! Flow Designer - "Look Up Records" Multiple approvals issue

The goal is to have a flow run daily on the sys_user table, pull in those that have account expiry within 2 weeks and ask for approval. Upon approval/reject, it should open a task to remove/renew the account. I have the below flow built but it only s...

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Anthony16 by Tera Guru
  • 585 Views
  • 4 replies
  • 0 helpfuls

Resolved! RITM data from item variables shows empty in Agent Workspace

Hi community.  I have an issue with the agent workspace where the RITMs do not have variable data from the catalog item. In the platform view this works fine but not in Agent workspace, which is used by the client's end users. This is affecting all S...

GeorgeCV by Tera Expert
  • 969 Views
  • 8 replies
  • 1 helpfuls

Variable set reference

 I have created a variable set variable 1 is of "reference" type referencing sys_user_group and variable 2 is  a "list collector" referencing variable 1.2 queries here1. The second variable is still listing ALL users immaterial of which group is sele...

Sooriya3 by Giga Guru
  • 256 Views
  • 2 replies
  • 0 helpfuls