Platform analytics
Can we access our platform analytics dashboard into self service dashboards? if yes nowI have made a dashboard in platform analytics now I want it on self service dashboards
Forum Posts
Resolved! What is the best way to block users from promoting an incident to P1/P0
Hi, I’m trying to stop normal users from escalating incidents to P1/P0. Only the Service Desk should be able to do this.Right now, I’m using a client script to remove the High Impact and High Urgency options, but this only works when the form loads, ...
In report outage data is showing as empty
Hi Everyone, In the report outage data is showing as empty, in database view where clause condition did i miss anything , can you someone please suggest me how to fix this issue? Screenshot attached below: @Dr Atul G- LNG Thanks & Regards, A...
Big News for the ITSM Community – ITIL® (Version 5) Is Officially Live!
January 2026 marks a significant milestone in the world of IT service management. After years of anticipation and development, ITIL Version 5 has officially launched, bringing with it a fresh perspective on how organizations can navigate the complex...
Multi Row seletor Updation
Hi Community, Good day! I am stuck on a requirement. Scenario:I have an Incident table, and I have created a catalog item with the same variables as the incident record. The number variable is a multi-row selector, while the other variables match th...
How to run archive rules using schedule jobs
Hi , I have an archive rule on incident table. How to run the archive rule using the schedule job. Can someone help me on this? Thanks,
implement saviynt integration using end point and credetails
Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...
Interactive Filters Not working
An interactive filter was created in a custom application along with a report. Both the interactive filter and the report are based on the same table. However, when a value is entered in the interactive filter, the report does not display data accord...
crm
what pluginns are need ed to get quote table in servicenow instamce
How To get an extract of Assignment groups associated to "Create Catalog Task" in Flow designer
Dears,Could you please advise how can I get all the created catalog tasks in Flow Designer with the assignment groups associated ? Thanks a lot
ATF(ESC)
Hi All,I am trying to submit an incident through the Employee Center portal using ATF. To populate the required fields, I used the “Set Variable Values (SP)” step. However, I am encountering the following error:#50102 [SEARCH EVAM] ResultTemplateMapp...
Email ingestion between 2 organisations using ServiceNow
Hi There, Recently our organisation started sending and receiving emails to another organisation with ServiceNowWe create an incident and email organisation "B"Organisation "B" receives the email and creates its own incident and replies back to us wi...
Resolved! How to validate the Citrix ITSM Connector is Connected within the flow?
Citrix ITSM Adapter service.I am trying to check if the Connection Status is Connected. I have a flow, I need to check this to perform some steps within my flow. Your help is highly appreciated.
RITM gets P2 on insert, then updated to P1 → multiple SLAs attaching
Hi all,I’m seeing duplicate SLAs on sc_req_item due to priority being updated after insert.ScenarioTable: sc_req_item Default priority = P2 (Dictionary Override)Catalog item has Urgent checkbox variableBackend logic (Flow/BR) sets Priority = P1 if Ur...
Track Assignment Group Changes with Metric Definition
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
