How do get the Reassignment report in Servicenow

Test-RAJM
Tera Contributor

How do gtt the reassignment report in Servicenow 

7 REPLIES 7

Test-RAJM
Tera Contributor
  1. Let me elaborate my question. 

🔍 Elaborated Request: Reassignment Analysis Report for Assignment Group A

 

> I am looking to generate a detailed reassignment report in ServiceNow for incidents that were initially assigned to a specific assignment group — let’s call it Group A.

 

My objective is to identify and analyze all incidents that were originally routed to Group A, but were later reassigned to one or more other groups during their lifecycle. I want to focus on those cases where Group A did not resolve the incident themselves, meaning the resolution was handled by another group.

 

Specifically, I would like to:

 

Track the assignment group history for each incident initially assigned to Group A.

 

See the sequence of group reassignments if the ticket changed hands multiple times.

@Test-RAJM Please find the link below, it will help you to achieve it

 

Solved: how to generate reports on incidents reassignments - ServiceNow Community

 

Mark my answer helpful if it works 🙂

SD_Chandan
Kilo Sage

 Hi @Test-RAJM 

You can refer this community post
https://www.servicenow.com/community/developer-forum/how-to-generate-reports-on-incidents-reassignme...

Please mark my answer as helpful/correct if it resolves your query.

 



Thank you
Chandan