How do I add additional fields to Interaction view in Workspace

Go to solution
Julia6
Tera Contributor

‎07-19-2019 08:26 AM

I am trying to display the fields "Incidents by Same Caller", "Requests by Same Caller", and "Related Tasks" in Agent Workspace for interaction records. I went into form layout and added those fields in the Workspace view, but they are not displaying in the Workspace. I added other fields such as "Active" to the list of displaying fields and they appeared. How would I add the three fields I want to add? Is this even possible and if not for what reason?

Thanks

Labels:
0 Helpfuls
  • 1,530 Views
1 ACCEPTED SOLUTION
1 REPLY 1