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Resolved! how to capture time when user deactivated in system record

Hi all,Actually i have created one field on user table, so now i need to capture the time stamp into that field when user deactivated in the record and if the user activated again then the value in that field needs to clear Please help me to achieve ...

Deepika61 by Tera Contributor
  • 379 Views
  • 4 replies
  • 2 helpfuls

What is Instant Alter ? What is MariaDB ?

Hi Team,  We have received the below notification :  ServiceNow will perform maintenance on production and sub-production instances with secondary databases to ensure the system property glide.db.instant_alter.enabled exists and is set to "false".  T...

B Ashok by Tera Guru
  • 1944 Views
  • 2 replies
  • 4 helpfuls

Resolved! Configure incident notifications

Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!   As a user, I want to be notified when an incident is created for me. Users should not be able to ...

gianluca5 by Giga Contributor
  • 2321 Views
  • 6 replies
  • 15 helpfuls

Resolved! Is there a cost for approvals in request table?

I'm just getting started with using the request table.  I just wanted to know is there an additional cost with the approvals from the request table?  Do I need approver licenses to use? Thanks, Jewell

jaubert by Tera Guru
  • 900 Views
  • 2 replies
  • 0 helpfuls

Catalog Item

Hi All, I'm having issue with variables in catalog Item below are the details I have created a catalog Item, added 4 variables1. Requested for ( Reference user table)2. User Email ( Auto populate from reference user table dot walk-in email)3. Reporti...

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Logging and monitoring of ServiceNow

Hi all, looking Logging and monitoring of ServiceNow (with using ServiceNow logs only) based on below criteria: 1. User login/logout details2. Record deletion3. transaction logwhat is best suitable solution for above use case? Kindly suggest. I found...

Taps by Tera Contributor
  • 576 Views
  • 1 replies
  • 0 helpfuls

Walk Up Experience Scheduling Appointment Error

Hello ServiceNow community,I am encountering an issue with the Walk-Up Experience on my Personal Developer Instance (PDI). My normal users are unable to schedule appointments, and an error message appears (error details attached). Do I need to assign...

Resolved! Transform map Null Pointer error through flow designer

Hello Team, I am getting an error as "Error: java.lang.NullPointerException" in an flow designer Action Description : Right now I am looking to do transform map through the flow designer , I have successfully load the data to the data source table (l...

Rakesh113 by Tera Contributor
  • 616 Views
  • 2 replies
  • 0 helpfuls

Clean way to extract articles from Service Desk to ServiceNow?

Have a client who is trying to export his KAs to SN but when he exports them the formatting gets brutally butchered.  I am not sure of his process and have never used SD but was wondering if there was a recommended way other then the old fashioned cu...

F3nix by Tera Contributor
  • 304 Views
  • 2 replies
  • 0 helpfuls

Reminder email for Incidents last update >30 days

I have a request to generate an email that would go out every week to the Assigned To for in active incidents.Here is what I'm looking to do;* Run a report on a designated schedule (Assume I can do this with Scheduled Job)* List all incidents that ha...

John H1 by Tera Guru
  • 275 Views
  • 1 replies
  • 0 helpfuls

Autopopulate fields in Service Catalog form

Im sure this is simple and i'm just overthinking it... I have a form that points to specific hardware in the peripheral table (cmdb_ci_peripheral) I want to do the followingSelect Box - user selects the peripheral < this worksThen Autopopulate the fo...