Resolved! How to Hide few Groups from Incident and RITM assignment group
Hi Team, I need to hide one group from Assignment group reference field. In RITM & Incident form How we can achieve this requirement.
Forum Posts
Resolved! Is there an equivalent field to "Item" for Record Producers?
When you create a RITM from a catalog item, an "Item" field is populated which tells you which catalog item that the RITM was generated from. I am trying to determine if there is an equivalent field for record producers. We have a scoped app in which...
Switch to updated version of this page (recommended)
When selecting a template while creating a knowledge article, seeing a message 'Switch to updated version of this page (recommended)'. How can we make by default updated version of the template page to be used? and hence avoid the user to click on th...
How to add key as label for each value
Hi All, I want to below highlighted red colour from the each . Could you please help me how to add it. var string="Terminations for the following employees have been processed today Rock, Joseph|157890 |Dell |rockj@gmail.com|Tampa|Customer Suppor...
How to send delivery acknowledgement and process acknowledgement to third party in REST integration?
I want to send a delivery acknowledgement when I'm receiving an update request from third party in REST integration, and I have to again send them a process acknowledgment after I parse this update request to the staging table and process it, how to ...
Resolved! Regarding notification
Hi all, I need to populate a variable value from the catalog item in to body of notification ,the notification is in assessment instance table i have tried using the mail script but it is showing as undefined ,the name of the variable is u_summary.M...
After export as Excel time fields are showing seconds but i want to see it in only Hours and Minutes
Hi,After export as Excel time fields are showing seconds but i want to see it in only Hours and Minutes. I want to see in the Excel only Hours and minutes. Please help me out on the same. Thanks,
How to hide entire Service catalog from Service Portal
Hi I have created a new Catalog for particular group and also added User criteria for category and catalog item. But the user with no roles can still see that Catalog.How to hide it in service portal?
Resolved! I want to hide the Update Button
I have tried this script in onload client script but controller is not entering in this script : this script is not working. var items = $$('BUTTON').each(function(item){ alert("Step -1"); if(item.innerHTML.indexOf('Update') > -1){ ...
If Requested for location is China
Hi,As below mentioned image, If Requested for location is China the he will not be able to select "Adobe(China)" software.
Can we use multiple inbound email addresses for incidents
Not sure this is the right forum for this question... if not sorry... We are moving from ConnectWise to SNOW Fuji.In ConnectWise we have a couple different email addresses that are used for our customers to create incidents/tickets. Used for Incomi...
Resolved! How to get current URL from UI action
Hi, We have a ui action in List context menu, and need to access the current URL for a requirement. Is there any OOB script to fetch the current URL in UI action. Please help.
How can I change the Export PDF vatiables for a RITM record
Once of our manager remembers that when you Export PDF (to see the entire record) it would show the Short and Long description in the RIEM record like it does in the SCTASK records. Has there been a change with the last update?Can I modify what is di...
Resolved! Moving changes from one instance to another (update sets, anything else that works better?)
Questions about moving changes from one instance to another... Seems like update sets are the way that changes made in one instance are meant to be moved from the instance that the changes were made and prototyped over to the target production instan...
Current Status widget not showing outages
I have exactly the same problem as in this thread, but I don't understand what the solution is:https://www.servicenow.com/community/itsm-forum/service-portal-service-status-widget-is-not-displaying-outages/td-p/484052 So if I create a Planned Outage,...