Hi All, My requirement is to create RITM through 3rd party by using scripted rest API. To populate the catalog item variables based on the payload using cart JS in the scripted rest API. While testing multiple RITM's, if 2 or 3 RITM's are created at...
Hi,In incident related list 2 tasks has been created by using the ATF, want to open the task and close those tasks one after another please help me out how to open first task first.do we have any AT F steps for the same. First i have to open the 1821...
Hi , We have a requirement to automate Change Request creations as Linux team is raising bulk change requests while doing patching. As per my understanding, we can create a template and we can call the template in flow to create changes.That flow ca...
One of my key stakeholders is asking why the state of an incident should be changed just because the incident has been assigned. While it isn't hard to stop that behavior, I have to believe that there are good reasons why the behavior exists rather ...
Hi Experts I need to calculate to duration Between State when the incident is moved from Work in-progress state to a closed State.
Hi,In incident form we have field called caller_id. The person who logged in their name is getting auto populated in the caller_id field. Once user clicks on X mark the logged in user name is getting erased. If user clicks on drop down the list shoul...
Hi,The requirement is to make variable editors read-only in self-service portals (ie on the form page ) As per ServiceNow Documentation making the variable editor read-only in the core UI will not reflect the self-service portal Tried implementing th...
On Tuesday I started receiving these data collect emails from ServiceNow in my production instance. They come every hour, how to I turn these off? I went to scheduled jobs and found the job but it's showing Daily at 5pm not sure if there is somewhe...
Hi all, I am very new to servicenow world. I am trying to create a email notification only when incident is changed or increased. And in the body of the email along with other contents I also want the old priority value to be displayed. If you can pl...
Hello All,I have an requirement, 'How can we hide Flag button from knowledge article when article is not published?'Any help would be appreciated!Thank you!
Hi, We have requirement to hide the Request Approval UI action from standard change Reactivate template form for a new record(which is located at standard change catalog under Change) and we are not sure where this Request Approval UI action is locat...
Hi everyone, does anyone knows how to add the label on the tile widget?For example, on the screenshot below. The blue and orange ones does not have a label but the green one has (In Progress). When I hover to blue and orange, I will see what does it...
Hello All, We are getting error in Flow Designer.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this?Please explain on what circumstances this type of error occurs? We ar...
how to disable the particular group for incidents only in service now
I have a ui action that calls a record producer and passes a value to one of the variables and launches the record producer. Attempting to auto-populate a variable onLoad from variables/values available in the ritm/sc_task tables. I am getting an err...
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