How Do I Bypass the Requirement for Any Change Request Approvals in my PDI?

clerambeau3 · yesterday

Hello. I need to disable any need for Change Request approvals in my PDI instance. I am working on a POC that uses an automation software and Ansible ITSM. For simplicity reasons, I need to be able to jump between the CR states (New, Assess, Authorize, Scheduled, Implement, Review, Closed) without any approvals. The reason for this is that the automation code isnt mature enough to issue the approvals via Ansible YML, it only can jump between CR states and update the notes and such.

I have tried to use the Approval Policy in my PDI, but whatever I did still requires approvals, which have to be done manually in the PDI. That isnt acceptable for my ServiceNow automation POC.

Since I am not ServiceNow proficient, step-by-step instructions will be appreciated. Screenshots will be amazing, thank you!

Nestor.

Answering my own question. All I had to do is to remove all the approvals descriptions for my normal change request and voila now I can move between states freely. Thank you all who read this.

Hello. I need to disable any need for Change Request approvals in my PDI instance. I am working on a POC that uses an automation software and Ansible ITSM. For simplicity reasons, I need to be able to jump between the CR states (New, Assess, Authorize, Scheduled, Implement, Review, Closed) without any approvals. The reason for this is that the automation code isnt mature enough to issue the approvals via Ansible YML, it only can jump between CR states and update the notes and such.I have tried to use the Approval Policy in my PDI, but whatever I did still requires approvals, which have to be done manually in the PDI. That isnt acceptable for my ServiceNow automation POC. Since I am not ServiceNow proficient, step-by-step instructions will be appreciated. Screenshots will be amazing, thank you!Nestor.Answering my own question. All I had to do is to remove all the approvals descriptions for my normal change request and voila now I can move between states freely. Thank you all who read this.