How do I use Service Now for software bug tracking?

[richardhli]

Hi there,

I am now to Service Now and I am looking for a simple bug tracking tool for tracking software bugs.   I am wondering if I can use Service Now for that since my company is using Service Now for IT ticketing. I know there are many good and popular bug tracking tools out there and can integrate with Service now. But I am looking for a quick and simple solution. My questions are:

1. Has anybody used Service Now directly with or without customization for bug tracking?
2. Does Service Now developers use Service Now for their own bug tracking?
3. From some news on the web, I learned that 'Citizen Developers' of the Service New app creator platform have created thousands of custom apps on the platform including "Software bug tracking application to track reported bugs, configure the bug status, move the bug to another status or delete the bug." Does the app creator platform has a library for app sharing?

Thanks,

Richard

[danielbilling]

As always the answer is ..of course!

you want to look into SDLC plugin

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[johnram]

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[docguy]

Hi Richard!

It is certainly possible to use SN as a bug tracking tool, and I imagine it wouldn't be altogether difficult to create it from scratch.

You asked about a platform for sharing content. Have you heard of ServiceNow Share? The website is: https://share.servicenow.com

The whole point of the Share platform is to enable SN customers to help each other share tools and features with others. I haven't checked it to see if there is a bug reporting update set, but it sounds like a great idea.

[jim pisello]

As Daniel noted, the SDLC plugin provides defect tracking. That's where I'd start.