Hi Everyone,
I wanted to understand how Pause Conditions impact SLA timers in ServiceNow.
- When an SLA goes into a paused state, how exactly is the timer affected?
- Does the elapsed time stop completely, and how is it calculated when the SLA resumes?
- What happens if an SLA is paused multiple times during its lifecycle?
- Are there any important considerations or common issues when configuring pause conditions?
It would be really helpful if someone could explain this with a real production example.
Thanks in advance!
