How Does an Assessment Answers calculate the Score in Demand?

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10-10-2023 06:59 AM
I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one. This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation.
I built the Metric categories and applied a weight to each one so the total will be 100. I build questions under each Category for the person completing the assessment to answer, also with weights, and using the OOB value of 1 - 10. Each type is Choice.
However, testing the assessment, no score is calculated.
I looked through all the documentation related to this and nothing states how it is calculated.
Any suggestions?
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10-12-2023 11:27 PM
Hello @terrieb,
Please refer to the below link's:
https://www.servicenow.com/community/spm-blog/how-score-is-calculated-on-demand-and-project/ba-p/227...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868237
If it is helpful, mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas