How Does an Assessment Answers calculate the Score in Demand?

terrieb
Tera Guru

‎10-10-2023 06:59 AM

I have been tasked with creating a new Assessment for the demand screening process to replace the OOB one.  This one will contain questions related to Business Objectives, IT Objectives, Company Objectives and Escalation.  

 

I built the Metric categories and applied a weight to each one so the total will be 100.  I build questions under each Category for the person completing the assessment to answer, also with weights, and using the OOB value of 1 - 10.  Each type is Choice.

 

However, testing the assessment, no score is calculated.

 

I looked through all the documentation related to this and nothing states how it is calculated.  

 

Any suggestions?

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Abbas_5
Tera Sage
Tera Sage

‎10-12-2023 11:27 PM

Hello @terrieb,
Please refer to the below link's:
https://www.servicenow.com/community/spm-blog/how-score-is-calculated-on-demand-and-project/ba-p/227...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868237

 

If it is helpful, mark it as a thumbs-up and accept the correct solution.

Thanks & Regards,
Abbas

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