How is due_date determined on RITM?

[Chris Bui]

Does anyone know how the due date is calculated on RITMs?  

I'm in my totally vanilla personal developer Helsinki instance.   Go to the catalog, pick Adobe, and click order now.   A RITM is created with a due date of tomorrow's date.   Looking at the catalog item, I see there's a delivery time set to 1 day.   So I change it to 10 days.   Order again.   Due date still tomorrow.   Checked the workflow, nothing is setting the due date there.   Checked business rules.   Nothing.  

Anyone point me in the right direction?

Thanks!

[Abhishek Raj3]

Hi Chris ,

There is an OOB Business rule(Calculate Request Item Due Date) written on requested item table to calculate request item due date.

kindly have a look on the business rule.

Business rule :     (Calculate Request Item Due Date)

1. var daysStr = current.cat_item.delivery_time.getDisplayValue();
2. var days = daysStr.split(' ')[0];
3. gs.print("days = " + days);
4. current.due_date.setValue(gs.daysAgo(-1 * days));

Thanks & Regards,

Abhishek

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[Chris Bui]

Thanks, but this BR is inactive OOB.  

[Abhishek Raj3 · Accepted solution]

Hi Chris,

Thats my bad i didnot see whether it is inactive or active but i guess this post   Delivery dates & estimated delivery dates in your service catalog will

certainly help you out.

Thanks & Regards,

Abhishek

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[Chris Bui]

Thank you Abhishek!   This looks to be it.