How many instances are received by client for servicenow implementation

[Community Alums]

Hi Team,

Once  a client moves to servicenow,how many instances are given by default?

If we want more instances do we need to pay for the same.

BR,

Ankur

[AnubhavRitolia · Accepted solution]

Hi @Community Alums 

As I am aware, Generally there are minimum 3 instances required for any client:

1) Development Instance

2) Test Instance

3) PROD/Production instance

But in most of the cases clients request for 2 additional instances as below:

4) UAT Instance

5) Sandbox instance

If client need additional instance, they need to pay for it based on the licensing and contracts.

Refer below link for further details:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-sam-services-description.pdf

[Learner-in-Prog]

Yes, by default 2 instances are given to the clients i.e. Dev, Testing & Prod instances, if any client needs additional instances, then can be obtained through additional licensing and contracts.

Please mark this as correct answer and helpful if it has resolved your queries/issues.