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How request item is created by servicenow

Sumit Singh
Tera Expert

‎01-10-2024 01:10 AM

Can anyone help me on this.
I need to find from which script or workflow request item is created when we submit a catalog item.
Which script or workflow is responsible for mapping the request item fields.

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Dr Atul G- LNG
Tera Patron

‎01-10-2024 02:20 AM

Hi @Sumit Singh 

 

https://youtu.be/m5cIQeGwCWU

https://youtu.be/OJ5slCwIvXo

 

 

This video will help you to understand whole process.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Batch 12 | Day 16 | Request Management - Catalog - Categories - Item #Shorts #Short
Batch 12 | Day 16 | Request Management - Catalog - Categories - Item #Shorts #Short
youtu.be/m5cIQeGwCWU
csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality is not ...
ServiceNow|| Request Management || Service Catalogue || End2End || Learn & Grow Together || WithMe
ServiceNow|| Request Management || Service Catalogue || End2End || Learn & Grow Together || WithMe
youtu.be/OJ5slCwIvXo
Mr X. Joined new organization. X' manager please raise a request to get new desktop. Mr X. Logged a request and got desktop in 5 days. Mr x : Atul you know I got new desktop in request in 5 days, I just raised a request and it delivered to my home. Atul: X, do you know how your request fulfilled ...
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