How set amend email type to subject for email client template for reply/reply all/forward

RajaVardhK
Giga Contributor

‎12-10-2024 06:41 AM

Hi All,

 

I have requirement to amend email type (RE,FW) before subject.

 

RajaVardhK_0-1733841466990.png

 

Could you please let us know how to amend re and FW before subject of current email while replying and forwarding.

 

Regards,

Raj

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2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

‎12-10-2024 07:32 AM

Hello @RajaVardhK,

Please refer to the below links:

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/t...
https://www.servicenow.com/community/in-other-news/email-client-amp-client-templates/ba-p/2286626

 

If it is helpful, please mark it as helpful and accept the correct solution. In future by refer to this solution it will helpful to them.

Thanks & Regards,

Abbas Shaik

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RajaVardhK
Giga Contributor
In response to Abbas_5

‎12-10-2024 07:45 AM

Hi Abbas,

Thanks for your quick reply. But this is not helps to me.

 

I want set subject for reply RE:+current email subject.

 

How to achieve this.

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