Workflows for Incident Management

[NishaB]

How will I  get the workflows associated with the incident management module

[Bhavya11]

hi @NishaB ,

OOTB there is no workflow on incident table. 

For refernece:

Incident Management and Workflows 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

BK

[Dr Atul - LNG]

Hi @NishaB 

OOTB no workflow on INC table but what exactly you are looking for.

[Mark Manders]

Incident mgt is a process and the 'workflow' consists of how they are handled and things happening through client scripts, business rules, flows, ui actions, etc. 

There is not one 'workflow' for Incident mgt. like you have with Change Management. You will need to check on your own instance how everything runs and outline the process from there.

[PrashantLearnIT]

Hi @NishaB 

From what I know, there is no such workflow associated with the Incident Management Process OOB, if you suspect there is any workflow you can find it in the system. What requirements do you have for the Incident Management Process?