Workflows for Incident Management
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12-10-2024 02:41 AM
How will I get the workflows associated with the incident management module
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12-10-2024 02:56 AM
hi @NishaB ,
OOTB there is no workflow on incident table.
For refernece:
Incident Management and Workflows
Please mark this as helpful and accept it as a solution if this resolves your query.
Thanks,
BK
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12-10-2024 02:57 AM
Hi @NishaB
OOTB no workflow on INC table but what exactly you are looking for.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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12-10-2024 03:00 AM
Incident mgt is a process and the 'workflow' consists of how they are handled and things happening through client scripts, business rules, flows, ui actions, etc.
There is not one 'workflow' for Incident mgt. like you have with Change Management. You will need to check on your own instance how everything runs and outline the process from there.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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12-10-2024 03:26 AM
Hi @NishaB
From what I know, there is no such workflow associated with the Incident Management Process OOB, if you suspect there is any workflow you can find it in the system. What requirements do you have for the Incident Management Process?
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
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Cheers,
Prashant Kumar
ServiceNow Technical Architect
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