How SLA Results are recorded?

AB6
Tera Contributor

Hello Experts!
I have a question, How SLA Results are recorded?
I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recorded

AB6_0-1780036460163.png


I imagine that exist a schedule job, but I can not find the scheduled job's name that trigger the sla results
Please, help me to understand
Regards.

5 REPLIES 5

Dr Atul G- LNG
Tera Patron

Hi @AB6 

 

https://youtu.be/FHXift8un54

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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