How SLA Results are recorded?

AB6 · yesterday

Hello Experts!
I have a question, How SLA Results are recorded?
I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recorded

I imagine that exist a schedule job, but I can not find the scheduled job's name that trigger the sla results
Please, help me to understand
Regards.

Dr Atul G- LNG · 7 hours ago

Hi @AB6

https://youtu.be/FHXift8un54

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************