How the order of catalog items decided in "sc_catagories_page" widget.

[MohitSaxena]

Hi All,

In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. 

I have checked the order field value of items, but widget is not working in that way, as "xyz" has 99999 value, but still appear at first place.

[Ankur Bawiskar]

@MohitSaxena 

see these links

How to make one Service Catalog item to be the first to show in Service Portal alphabetically 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[MohitSaxena]

I don't know if this is related to specific sc_categories_page widget, As I see most of the categot items having oder value as 0, are not apprearing at first. 

but this "xyz" having value as 99999, still at first place.

So I guess order is decided by any other way.

[Sarthak Kashyap]

Hi @MohitSaxena ,

I tried your problem in my PDI and it seems working for me please check below steps,

If you want to change the visibility upside down of sc_category you simply navigate to   sc_category table. Search for category name and bring order field on list view and change the order.

For example I'm doing category - "Can we help you?" I changed the order to 9999 and on SP it is showing at the last

Same if  you want to do for catalog item you can also change the order for list view

I change the order to 9999

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak