how to add a description for the question choices in variable of a catalog item

maheshvamsh
Kilo Contributor

‎09-20-2024 09:14 AM

I need help on creating description for variable in catalog item that to be displayed in service portal

Variable : device type

4 choices are laptop, Desktop, tablets, smartphone 

Description for each choices 

  • Laptop
    description-A portable computer suitable for working on the go
  • Desktop
    description - A powerful computer setup, ideal for stationary use
  • Tablets
    description - A lightweight touch-based device for quick tasks and browsing
  • Smartphones
    description - A mobile device for communication, apps, and more

catalog.PNG

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2 REPLIES 2

Neel Patel3
Giga Guru

‎09-20-2024 04:23 PM

The best way is to add the text in the option itself.

Another way could be to show the annotation on the field itself explaining what each options mean.

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎09-20-2024 10:42 PM

Hello @maheshvamsh 

The best way is using annotation as Neel mentioned.( and select always expanded so that it'll be visible to user when they load form)

Just FYI, If your variables are check boxes, annotation wouldn't work.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712308

 

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi 

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