how to add a description for the question choices in variable of a catalog item
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09-20-2024 09:14 AM
I need help on creating description for variable in catalog item that to be displayed in service portal
Variable : device type
4 choices are laptop, Desktop, tablets, smartphone
Description for each choices
- Laptop
description-A portable computer suitable for working on the go - Desktop
description - A powerful computer setup, ideal for stationary use - Tablets
description - A lightweight touch-based device for quick tasks and browsing - Smartphones
description - A mobile device for communication, apps, and more
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09-20-2024 04:23 PM
The best way is to add the text in the option itself.
Another way could be to show the annotation on the field itself explaining what each options mean.
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09-20-2024 10:42 PM
Hello @maheshvamsh
The best way is using annotation as Neel mentioned.( and select always expanded so that it'll be visible to user when they load form)
Just FYI, If your variables are check boxes, annotation wouldn't work.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712308
Please mark this answer as helpful and correct if helped.
Kind Regards,
Ravi