How to add a link to an incident template?

[yltsai]

To all experts,

We are using Helsinki.

There is a requirement. It asked me to create an Incident template, so the team can apply the template to the incident.

There is a link which should be inserted to the customer notes field. But the link did not turn out as expected.

It only links to part of path and left the rest as a common text. It dues to a white space in a folder's name.

I tried with %20 to replace the white space but it did not work.

http://mycompany/IT/security/Shared%20Documents/documentname.docx

I also tried the "Copy the hyperlink" and pasted into the template work note. It still did not work.

http://mycompany/IT/security/Shared Documents/documentname.docx

Below is how the link displayed in the emails to the customers.

http://mycompany/IT/security/Shared Documents/documentname.docx
It stops at Shared.

How can I make the link all the way through to docx?

Below is a screenshot from my incident template for the part of customer notes for your reference.

I appreciate your helps.

[Raghu Loganatha]

Hi,  

Best way to get LINK on the form is to use the Link type field. Worknotes is a string type field and if you add anything on this field it will still look like a string not like LINK. So create another field with Proper Label with Type "Link".

Let me know how it goes.

~Raghu.

[yltsai · Accepted solution]

Thank you for all your advice and suggestions.

The team made a request to remove the white space for the folder name and it works very nicely now.

[abhishekdash]

That's a good solution..