Resolved! Reset Instance
Is there a way to reset instance all data or remove the demo data from a ServiceNow PDI instance?
Forum Posts
Additional comments notification on Request
I have a requirement to configure Request notification where whom to send condition is as below Requested ForOpened ByWatch ListIf the Request is awaiting approval, then also send to the RITM's Assigned To. If the Assigned To is empty, then send to ...
Resolved! Change Approver
Hi Guys, I have a request to enable a user to approve Changes. This user only requires to approve the Changes as part of Change Action Board Group process and wont be doing any incident fulfillment. Does this user needs to have a fulfiller License? ...
How to add second level approval to group manager and members both in flow designer.
In Flow Designer, how can I configure a second-level approval that is automatically routed to both the Regional BSC Group Manager and all active members of the BSC group, based on the caller's location?
Issue: Catalog Item Manager Variable Not Retained After Submission
I have a variable on a catalog item that auto-populates the requester’s manager using a script. If the manager field is empty, the user can manually select a manager. This works fine on the catalog form during submission.However, after the request is...
No data display in the dashboard
I have created the report in the pas_widget table , last month it is giving correct answer and in this month it is not working and it is showing error " no data display " i have run jobs for three indicators but still showing no data display and jo...
Maintaining Schedule Events for Holidays that Change Annually
I am working to modify the US Holiday Schedule based on the next calendar year. Certain holidays that occur on the 3rd Monday of a given month should not need to be maintained, but other holidays, such as Christmas Eve and Christmas Day 2022, will f...
Register an incident against an application service?
May seem like a stupid question. But here we go. How would you go about and register an incident against an application service if there is no field for it in the incident form? Through Business Services? I can pick a Business Service and a Service O...
Approval to be created in one domain
I am working in domain separated instance.How to configure approvals in single domain on Sc_task table?
ServiceNow Basics – A Beginner Friendly Guide for ServiceNow Enthusiasts
I'm excited to share a quick and beginner-friendly PDF on ServiceNow Basics for anyone starting their ServiceNow journey or looking for a refresher. This PDF is based on practical knowledge and experience, crafted to make complex topics easy to under...
Flow Designer: Ask for Approval activity getting stuck
Hi Experts, Need your help, We have a flow designer created by another developer before me that has activity Ask for approval, now when the approval is updated to No Longer Required, the approval is not moving to the next activity, it gets stuck on W...
Service Availability off an Offering for different Customers
I have a requirement to see if we can monitor the Availability of a Service for individual customers. So we might have a Service Offering "Offering X" which has a commitment of 9-5 Mon-Fri. It is used by 2 customers. An outage occurs for the offering...
Resolved! Include Reference Qualifier script in Script include and call it in Reference Qualifier override
I have just copied the filter conditions of a Service table in reference qualifier, now i need to include it in script include and then call it in Reference qualifier override, please suggest.What will be possible script include?
ITSM Simulator - Insufficient Lead Time not Validated
Hello all,I'm doing the simulator for CIS - ITSM and i'm stuck with this task: Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times...
Resolved! Another Inbound action is triggering
I have made an Inbound action on incident table. When I am triggering that Inbound action another incident is created. How to resolve this?
