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Stage Not showing in flow designer

Hi Team, I am facing a problem where I've created choices for the Request item stage field. It shows the choices in the back end, but whenever I set the stage value through Flow Designer, the choice doesn't appear for selection.    After i tried crea...

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user criteria based on city

Hi, im trying to create a user criteria based on the users city, i created this script but the catalog item doesnt show up for users with this city: answer = checkLocation();function checkLocation() {    var userRec = new GlideRecord('sys_user');    ...

Resolved! Send a Notification Based on field updating

Hi All, Need to trigger a notification in a Pm_project table. we have filed called Percentage complete  in Pm_project  table and we have form section which is Status report under this they will create record in project_status table,My trigger conditi...

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varma2 by Mega Sage
  • 2076 Views
  • 10 replies
  • 1 helpfuls

Resolved! Email script is not working

When the current caller id email ends with "@gmailusa.com", I need to send the notification to "USA tower" additionally. I wrote the email notification script as mentioned below but it's not working.(function runMailScript(current, template, email, e...

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incident notification temporary email pdi

I made a notification to be send every time an  incident is created on my pdi.I ticked both email properties to enable emails for my pdiWhy is an email not sending to the temporary email? thanks,Carol

cchacha by Mega Guru
  • 1156 Views
  • 1 replies
  • 0 helpfuls

How to create pop up in work space

Hi All,I have one requirement I just want to create one Pop Up in agent work space in related list so user don't want to click on new button and new page they just want to click on the related list and they want to add all field witch is visible in t...

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jui by Tera Contributor
  • 880 Views
  • 1 replies
  • 0 helpfuls

Draft for catalog items

 I need to know is there a feasibility to change this Draft OOB msg "A draft for this item already exists. You can view all the drafts here. If you save this item now, a new draft item would be created." which comes up when trying to save a draft for...

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Community Alums by Community Alums  
  • 694 Views
  • 1 replies
  • 0 helpfuls

Auto Populating not working in platform view

Hello All,      I've a requirement to populate a List collector variable based on a selected reference variable related list records . I wrote a script include and onChange Client script to achieve this. This is working fine in Service Portal however...

Avee90 by Tera Contributor
  • 1626 Views
  • 6 replies
  • 1 helpfuls

Make problem_id field editable in incident form

Hi, when an incident is set to State = Closed, all fields become read-only for an itil user.I have a requirement to make the field problem_id editable for closed incidents.Via trial and error I achieved it in a PDI via ACL changes, but it made severa...

phenkry by Tera Contributor
  • 2515 Views
  • 10 replies
  • 0 helpfuls

Plain text annotation messy display in a form section

Hello, I try to display a paragraph as a plain text annotation in a form section located in Change Request table. How and where can I configure the font size, the text direction and all of these paragraph configurations?Only found a sketchy way to in...

RonAlmog by Tera Contributor
  • 1437 Views
  • 3 replies
  • 0 helpfuls

How to store data from a record producer without a custom table?

Hello, I am trying to gather information from a user in order to populate a PDF via document tasks. I'd like to gather all the information using a record producer and some subsequent forms, prepopulate the PDF, and then assign it to the appropriate u...

EJ13 by Tera Contributor
  • 805 Views
  • 1 replies
  • 0 helpfuls