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How To add current Version of KB Article to the Catalog Item

LaxmanGodishela
Kilo Contributor

‎12-20-2022 06:42 AM

How to add Updated Version of Knowledge Article Link/Sys_ID to the Catlog item Application. It will show only updated version of KB article

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Not applicable

‎12-20-2022 06:47 AM

Hi @LaxmanGodishela ,

  1. Navigate to All > Knowledge > Articles > All.
  2. Open the knowledge article for which you want to map related catalog items.
  3. On the Knowledge form, click the Related Catalog Items related list.
  4. Click Edit.
  5. On the Edit Members form, move the desired catalog items from the available catalog items in the Collection column to the Related Catalog Items List column.
  6. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Items section on the article view page, and then click Save.
    Note: Knowledge administrators can configure the number of catalog items shown in the Related Items section using the instance options.
     
     
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