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Resolved! ServiceNow for Amazon GovCloud

We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a s...

angelsd1 by Kilo Contributor
  • 4228 Views
  • 12 replies
  • 12 helpfuls

Resolved! how do I add a form to my update set

how do I add a form to my update set?I want to transfer my customized form to my test environment. but I do not get option to add this form to my update set. Please let me know how shall I transfer this form.

Raju Singh1 by Tera Expert
  • 10102 Views
  • 10 replies
  • 7 helpfuls

Resolved! SNOW admin responsibility

Hi All,Can you help me to get the topics in general for snow admin."What all details should be included in a Standard Operating Procedure document if SNOW support work needs to be handed over to client"Regards,Abhishek

Resolved! List Collector Hide Email Option

I have a List Collector that stores user records to add as approvers.Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.

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Katie A by Mega Guru
  • 2966 Views
  • 3 replies
  • 5 helpfuls

Referencing tables

HiI have a problem with referencing a table in the reference for field in service catalog item. Iam not able to understand the reason behind this.To say clearly, I have a table 'u_group_owners' and a catalog item in which group name has to selected. ...

Change control process

Hello,I am new to service now and would like to know how I can get started with creating my own change control process which would define new forms, respective roles to take actions and move it forward?Thanks

Resolved! Requirements Document / Template

Does anyone have a template or requirements documents that is a good starting place for gathering users / business requirements specific to SNOW.RegardsLes

lesmayhead by Kilo Contributor
  • 11716 Views
  • 1 replies
  • 4 helpfuls

No audit attribute set on asset columns

Hi everyone,  We administer a domain separated instance of ServiceNow and do have many different requirements depending on the customer, one such recent requirement is to have the ability for a customer  to write to their own assets. There is a grey ...

beretta1 by Kilo Contributor
  • 4617 Views
  • 6 replies
  • 8 helpfuls