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Editing Hardware & Software Items

We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items.   I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these.   ...

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kevinthury by Tera Guru
  • 1821 Views
  • 3 replies
  • 0 helpfuls

Reporting - Include fields from Requested Item and Catalog Task

I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way  to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...

Bel Ngiam by Kilo Contributor
  • 2904 Views
  • 2 replies
  • 0 helpfuls

Managing Change Tasks

I have a Workflow that is used for the creation of Change Requests.  The Workflow automatically extracts information from the change form (Implementation Plan and Test Plan fiels) and creates 2 Change Tasks when the Change Request is submitted to Re...

simonbourne by Kilo Contributor
  • 4248 Views
  • 13 replies
  • 0 helpfuls

Resolved! Save does not work on Service portal Form Widget

Hi Community,on my Form Widget in Service portal when I try to click Save, it wont work. Could you please help me here and the Form widget I use is out of the box hence their will be nothing wrong with widget i guess. how I have to get that save acti...

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Naresh27 by Tera Guru
  • 2248 Views
  • 4 replies
  • 0 helpfuls

Resolved! Adding additional choices to Change Request Status field

One of our IT groups is requesting the addition of 7 more custom  Status values on Change Request form.   The additional status values would be used in workflow for this group, but may not apply to other groups that use Change Request.   My thought h...

Resolved! Creat Tasks on Closed/Resolved Incidents

We recently discovered that tasks can be added to an incident that has been resolved or closed.   To me that is illogical.   Since incident_task is a related list, how do I prevent the creation of those new tasks?Thanks in advance for any suggestions...

johnfeist by Mega Sage
  • 1485 Views
  • 13 replies
  • 5 helpfuls

Event Management Records Getting deleted automatically

We are getting records from a third party monitoring tool into the event table (em_event). But after few days the records are getting deleted automatically. I can't find any reason as there is no OOTB scheduled job, business rule,etc for doing this.P...

qwerty by Kilo Contributor
  • 2164 Views
  • 3 replies
  • 0 helpfuls

Resolved! Connect Support

Hi,I wanted to learn about the in and out working of connect support, but i didnt find the wiki docs or youtube videos helpful. Can someone please help with indepth documentation ?i am basically want to understand how chat_queue_entry, live_profile,l...

Resolved! Getting currency value and symbol via REST API

I have a currency field on a table called Balance (u_balance).   When I get the contents of a table record via the REST, the u_balance field returns a numeric value which is value in USD (our default system currency).For example, when the field conta...

tt-jtw by Kilo Expert
  • 3894 Views
  • 5 replies
  • 1 helpfuls

Wait condition in Scheduled Jobs

I have a Scheduled Jobs which running daily for Request (100+) records and assign it to specific group. Is there any way to set interval say 10 seconds to between each and every records.Reason we thought is that Scheduled Jobs runs for 100 records an...

venkatkk by Tera Contributor
  • 1772 Views
  • 1 replies
  • 0 helpfuls

Make single choice on choice list Inactive

On a catalog item I have a question that is a choice list (drop down).It consists of several values that each execute a different path in the workflow.It turns out that 1 of the choices is not ready for production so I want to temporarily hide it or ...

Michael M1 by Giga Expert
  • 2057 Views
  • 2 replies
  • 0 helpfuls

Auto Assign tasks/incidents based on workload and skills

Hello community,I'm searching for some functionality that allows task auto-assignment based on skill and workload of the group members. I've looked into Queue Manager from the Share and it provides great functionality for auto-assigning tasks based o...

YenGar by Mega Sage
  • 4205 Views
  • 3 replies
  • 0 helpfuls

Catalog Item: Add 7 Days Restriction

Hello,On my ServiceNow catalog items, I have a field asking users when they would ideally need to receive their item by (it is a date field called needed_by). I would like to set a restriction that they cannot pick a date unless it is 7 days from the...

cfrazer by Giga Contributor
  • 1572 Views
  • 5 replies
  • 0 helpfuls

Fetch the priority field value

Hi All.Can anyone suggest me how to get the value of priority field on incident form with the help of   client script?

SNOW46 by Tera Contributor
  • 1145 Views
  • 7 replies
  • 2 helpfuls