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Resolved! SLA Definition Missing "Set start to" on new Definitions?

Hello Community,I am implementing some new SLA definitions for a new service provider, but am having trouble as the new ones I am creating do not have the SET START TO field. The existing ones however, do. I have tried checking the RETROACTIVE START ...

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jlaps by Kilo Sage
  • 2287 Views
  • 8 replies
  • 1 helpfuls

What does orchestration really get me?

Ever since I started working in ServiceNow, our instances have always had an orchestration license, but I never really understood why (aside from the fact that someone sold it to us).   All of the real orchestration (integrating with external systems...

timhorn by Kilo Expert
  • 6052 Views
  • 4 replies
  • 5 helpfuls

Incident creation loop with other call system

We have had an issue over the weekend where a member of staff emailed an external organisation and copied in our Service Desk. When the company replied, they copied in our Service Desk which opened an incident in ServiceNow and sent them a notificati...

Anne Mc by Kilo Expert
  • 1391 Views
  • 4 replies
  • 1 helpfuls

Resolved! Ho can I add an "(i)" button next to fields?

Dear all,Could you tell me how I can add a button like the one below next to fields?Concrete, I want to add the button next to the task field on the reminder form:Thanks in advance for your help.Best regards,Christoph

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Machine Learning - Training SN to read emails

Hey All,I've been thinking about places where I think ServiceNow's upcoming AI could be super beneficial (especially when the patterns are trained across many many customers in the cloud) and I've come up with something I think would be incredibly he...

Resolved! Journal_input not saving data through script

Hi all,we have a custom table with few fields. Requirement is to the change one of the String fields (say Review comment u_review_comments) to a Journal input field to track changes to this field. I created a new Journal_input field. Its working fine...

I need to have the maximum time of 48 hours between Planned Start Date and Planned End Date On a Change Request. Would I need to script this or is there an easier method?

My manager has requested that a mandatory time of 48 hours be set between planned start and planned end date. If someone tries to go other it would alert that the requested end date has exceeded 48 hours.   How can I implement this change?

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tcotton by Giga Expert
  • 1673 Views
  • 8 replies
  • 0 helpfuls

Multiple hardware models to single catalog item

We are working on Hardware asset management and our AM team wants us to hide the hardware models from the end user and have them only select Laptop or Desktop. Has someone done anything similar where multiple laptop/hardware models can link to a gene...

ncp by Mega Guru
  • 2722 Views
  • 9 replies
  • 3 helpfuls

Resolved! First name in mail notification

Below is the notification i need to give through mail. In this {User} i need to get only the first name . Ex: if {user} is John Cena it should display only Hi John,Hi ${user},A Request has been raised by ${from},.

suryan by Kilo Expert
  • 1851 Views
  • 5 replies
  • 0 helpfuls

Powershell API example

Hi All,It appears that the Powershell example inside the REST API Explorer tab is malformed, specifically:# Specify request body{request.body ? "$body = \"" :""}}{}"This line is not valid Powershell syntax. Can anybody help me out as to what this sho...

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JBrennan by Giga Contributor
  • 17915 Views
  • 10 replies
  • 3 helpfuls