Run SQL statement
Hi, Is there a feature in ServiceNow where I can run a SQL statement on any table. The reason is I need to verify if the records I added/modified were correctly done in a table. Thanks in advance for any response.
Forum Posts
Resolved! How to remove / hide the Back Button and Attachment (paperclip) Button from the Top Bar of my Record Producer Preview Item (form)?
Hello, My custom application has its record producer (a colleague of mine created it). It serves as a registration form for none users. If I click on its Preview Item — the form pops up. Its Top Bar contains two buttons: Back & Attachment (papercli...
KT(Knowledge Transfer) Plan
Hi All,We are starting ServiceNow trainings for the new team members in our organization.We need KT plan right from the basics, could you all provide me with what all topics are required which needs to be covered in this KT plan for fresher's.Any fee...
Resolved! Automatically clear values in several fields when one field is cleared
I have a form that, in part, uses four related fields to identify where a piece of hardware is located, and what type it is. I've written a client script that will clear all four fields when one (business_unit) is cleared. Script Type = onChangefunct...
Best Practice - When to open Problem ticket?
Good day!By default, ITIL user can open Problem ticket from an open incident ticket. Is this consider best practice? Should we expect the team to work on an incident and try to meet the SLA by restoring the service? Both will start counting time towa...
Resolved! How to get current record producer variable names as choices to a field
Hi All,Can anyone accept this challenge?I have an interesting requirement to get the record producer variables as a choice list ( should be able to select multiple ) to a field in the record producer. And, the choice list must be built by pulling cur...
Questions which can be asked while moving from other tool to servicenow
Hi Team,Greetings!We have a client who are moving from other ITSM tool to service-now. What questions can be asked in the questionnaire?I just got one question in mind which modules do they want to implement... Any questions, suggestions will be much...
Resolved! Having checkboxes in survey pre-selected
Hi,I am building a daiy checklist using the ServiceNow survey designer, and have come across two (hopefully) minor issues, and I'm not sure if they can be fixed so would love to hear other people's solutions for this.- How do you create a "category" ...
SAML logout error
We have setup the SAML - Service Now integration and enabled SSO.Whilst there are no issues with the SSO login, we get the "SAML error message" when the system auto logs out a user due to inactivity.Note that we see the intended logout page when we m...
Ability to create multiple Incidents for multiple users with the same issue?
Hi everyone, I've been taking a look through SN Community to find an answer to this and I'm not sure that I've found out exactly how to go about doing this. We've been running into an issue where our Service Desk would receive calls that multiple ...
Resolved! How to populate Location Fields in Requested Items?
Good Afternoon,My company is running SNOW\Helsinki. My question pertains to the Service Catalog. Whenever you filter Requests or Request Items the location field is blank. Whenever you access a Request, the location field is blank. How do I enable th...
Service Portal Widget for Planned Outages
Hello all, I am having an issue with getting a widget that I copied from the Planned Maintenance widget to work in the Service Portal. I am trying to show the current active Outages in the portal based on the Short Description not the CI. We don't ha...
Resolved! Coalesce rules on multiple fields import transform map
Hello,We are in the process of setting up an integration with SCCM to import CI records.We have decided not to use the out of box plugin, since it pulls in more information than we need also there are known issues as described in this post https://c...
GlideSessions.lockOutSessionsInAllNodes
Hi,I do not find any documentation regarding "GlideSessions.lockOutSessionsInAllNodes"we have created two UI pages.In 1st UI page we are authenticating users by taking username and password as input and we are trying to log that user (whose username ...
Users cannot see work notes
Hi, We are having an issue at present in our dev instance. When a user opens an existing incident not opened by themselves or in their queue they cannot see the work-notes or additional comments? If an admin or the user who created the ticket opens i...
