How to add value in change risk management based on Configuration Item field value.

[priyanewaskar1]

I have a requirement to add the Configuration Item Criticality value in Change Risk Assessment Calculation.

We have Change Risk Assessment already defined but also need to add below values based on "Criticality" field value from Configuration Item and then calculate the risk.

Very Critical = 4

Medium Critical = 3

Critical = 2

Low = 1 .

I tried "Default Answer From Script" option but it still allows users to edit the answer. I don't want it to be editable by users. 

Kindly suggest how to implement it.

[AJ-TechTrek]

Hi @priyanewaskar1 ,

Refer the below articles, which may help you.

https://www.servicenow.com/community/developer-articles/how-to-script-a-change-risk-assessment/ta-p/...

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

https://docs.servicenow.com/bundle/vancouver-it-asset-management/page/product/enterprise-asset-manag...

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2023

[AJ-TechTrek]

Also refer the Risk Calculator proprty.

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/script/server-scripting/r...

[priyanewaskar1]

I checked this articles but those are not relevant to my ask...  😔 I am looking for some solution which will allow me to add value in completed risk assessment based on value of "Criticality" field on Configuration Item and then calculate the risk along with existing metrics.

[Dr Atul G- LNG]

Hi @priyanewaskar1 

In risk condition you need to add this point,  and ootb it is available.  Make sure the risk condition has lowest order to execute first.