While I understand that ServiceNow calculates the business duration, could someone guide me on how to have it read another way.
Currently, it reads as 24 business hours = 1 day; meaning three 8 hour business days get summed up into being read as one day.
Actual duration won't work for my users because it includes weekends and exclusions, so if the 3 business days wraps around a weekend for an SLA it would show 5 days.
How can I pull the data to read those three 8 hour business days as 3 days?
Side note:
I built a schedule as needed to count Monday-Friday, 8 hours a day, excluding holidays for the SLAs that I am trying to create reports for. The SLAs show the correct breach date/time examples as required by my users.
