How to allow NON-ITIL Users to post Additional Comments on SCTASK tickets via Portal?

[Anastasia Ty-Ch]

hi guys!

We created this widget in portal to display all the SCTASK for each user so they will have visibility on their tickets.
However, only ITIL user have the ability to post Additional Comments on the SCTASK tickets.

How can we enable the same functionality to NON-ITIL users?

[Ankur Bawiskar]

@Anastasia Ty-Ch 

that field is showing as editable in native?

If yes then it should show in portal as well

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anastasia Ty-Ch]

Hi Sir @Ankur Bawiskar, what do you mean by editable in native? How do I check that? where should I go?

[Ankur Bawiskar]

@Anastasia Ty-Ch 

open that record using table.list and see in native and not in workspace

[Anastasia Ty-Ch]

Hi @Ankur Bawiskar, I can confirm that this is in native and not in workspace. But it's still not working.

[Ankur Bawiskar]

@Anastasia Ty-Ch 

Definitely it's an access issue.

Did you debug using access analyzer?

If my response helped please mark it correct and close the thread so that it benefits future readers.