Disable Attachements in ServiceNow Mobile App
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03-25-2025 11:41 AM
Hi All,
Requirement:
Disable attachment read permission in ServiceNow Mobile App. I have disable the image upload from Activity Stream configured in Record Screen as mentioned in the documentation. But I don't think this would make sense for attachment reading.[1] I don't want to disable attachments in ServiceNow Web.
I am developing the ServiceNow Mobile Agent within a separate application called "SNMobile". I have followed this documentation. [2] However the ServiceNow is not allowed to edit the mentioned ACL as it is Read Only protection mode. Hence I have created a new ACL with SNMobile as the Application. In that case it does not allow me to add any script there. (When I am going to save it, the following error message is getting displayed)
Invalid 'Access Control' record even though the selected outside table 'Attachment' is allowed. A table level Access Control on an outside table cannot contain a condition or script. Only roles are allowed.
Then what I have done is, created the ACL using Global Application. In that case I can create a new ACL with script. Even if I have added the script as mentioned in the documentation, still I can see the image on Activity stream.
Further I have tried to share Global ACL to SNMobile Application using Cross scope privileges[3] and Restricted Caller Access Privileges[4] as well. But no luck. Not sure whether I have configured those 02 correctly.
Highly appreciate if anyone could help me. Anyhow I just wanted achieve the above requirement.
[1]-https://www.servicenow.com/docs/bundle/vancouver-mobile/page/administer/tablet-mobile-ui/concept/sg-mobile-a...
[3] - https://www.servicenow.com/docs/bundle/xanadu-application-development/page/build/applications/refere...
[4] - https://www.servicenow.com/docs/bundle/yokohama-application-development/page/build/applications/conc...
Thanks
