How to apply ACL for field restrictions
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03-20-2025 01:13 AM
How to Create a role ABC and assign the role to a user who will only be able to edit short description on form view of an incident and other fields will be read only?

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03-20-2025 07:59 AM
1. Create a role
2. cerate an 2 ACL that give access to the entire incident table for read and write. (if user does not have write access initially to the entire table you cannot create an ACL to limit write on other fields)
3. create a write ACL that is only on the short description field. (This will then limit the user to only 1 field and the rest will be read only).
4. Finally assign the created role to a group and add user to the group.
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03-27-2025 10:58 PM
In my ServiceNow PDI doesn't work it.

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03-28-2025 10:33 AM
Can you share screenshots of the ACLs you created?
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03-30-2025 10:27 PM