I have a catalog item with variable lookup select box type, pointing to a certain table and it is showing a particular column. Based on user's selection of the value in this variable, I need to set due date on request, ritm and sctask. I tried using sys_id, tried retrieving display value , tried passing the actual text of the choice but nothing worked. I need to something as below.
Ex : Let's say variable points to incident table and shows Category field values. Of category is 1, due date should be after 5 business days, if category is 2&3, due date should be set to date after 10 business days. For category being 4&5, due date should be set to 30 business days on all 3 records.
I tried creating update record steps and wrote a script to update this value but nothing seems working. Please suggest how to write the code. I have no error, simply due date doesn't update to right value on the records. Thanks in advance!!
#flowdesigner #script #itsm
