How to apply read role to ESS user

[Asha Pathak]

Hello Community!

I have one requirement. When ESS submitting the catalog item, in request summary , Request not found message displayed. I think it is ACL issue but not able to find out ACL name

Please help!

Thank you! 

[Runjay Patel]

HI @Asha Pathak ,

There is no separate role required for end user if you are submitting request from portal. without any role they can submit the request. Have you done customization on portal? then check the configuration and widgets.

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[Dr Atul G- LNG]

Hi @Asha Pathak 

ESS means end user and that user doesn't require any role and can use the portal and raise requests and access knowledge articles.