We want to configure our Assignment Rules and SLAs based on the Project. Although we have a Project variable available on the frontend catalog form, we are unable to identify any dedicated field at the SCTASK/Incident level where this Project information can be stored and used for backend logic.
Points to note:
We do not want to rely on variables using “Show Related Fields,” as using variables directly for such logic is not future-proof.
While the Parent field is available, it is already used for multiple relationships such as ENHNC, REQ, etc. Currently, SCTASK records are linked with RITMs through the Parent field, and in future, if Enhancement and SCTASK relationships are introduced, this approach may create conflicts and ambiguity.
