Customizing Conflict Detection Logic for Change Requests

Clement_V
Giga Guru

‎06-11-2025 07:35 AM

Hi everyone,

 

Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:

  • Planned start date (start_date)

  • Planned end date (end_date)

  • Configuration Item (cmdb_ci)

I would like to know if it's possible to customize this logic so that conflict detection is based only on the planned start date and the CI, ignoring the planned end date.

If this is possible, could you please advise where and how to modify this logic (script, table, business rule, etc.) to achieve this behavior?

 

Thanks in advance for your help!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2025 08:10 AM

Hi @Clement_V 

Greetings!!

 

These settings are configured in Conflict Properties. You can check there. I doubt you can remove planned dates, but it’s better to review these properties.

https://INSTANCNAME.service-now.com/now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysparm_title%3DChange%2520Management%2520Conflict%2520Analysis%2520Properties%26sysparm_category%3DChange%2520Collision

 

DrAtulGLNG_0-1749654590321.png

 

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