How to Auto-assign a problem record to the appropriate support group based on its categorization.

[Kongaleti Navee]

Usecase: Auto-assign a problem record to the appropriate support group based on its categorization.

Description: Build a Script Include that automatically assigns a problem record to the appropriate support group based on its categorization and predefined mapping rules.

[SunilKumar_P]

Hi @Kongaleti Navee, Assignment Rule is the good option for routing and assignment of the record.

Regards,

Sunil