Hi, I want to implement Known error database in servicenow. Please suggest the process for this.

[awais1]

Hi,

We have implemented servicenow recently and using the Problem Management process.Currently i can mark any problem ticket as known error in servicenow but cant publish it.

My question:

1- Whats the end to end process of Known error database.

2- How we can use full process of known error database in servicenow.

[prashantnagaral]

Hi Awais,

Refer below blog

A ServiceNow implementation of the Known Error Database

Hit like, Helpful or Correct depending on the impact of the response

Regards

Prashant

[ryanhill]

That looks like a good explanatory article. I also noticed the link in it to a webinar for practical problem management. Which sounds nice, as it looks at more than just the technical aspect of problem management, where many organisations get stuck.

[JLeong]

Hi Awais,

How is your KE db coming along? Did you follow Simon Morris article?

Thanks,

Jocelyn

[makram]

Hi Jocelyn,

i would like to do the same thing like Awais however cant see the resolutions in above replied. Could you advise what is the proper process for this?

Thanks.