How to avoide the Restricted Caller Access privilege error on HR workspace

[mania]

Hi,

"Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests."

When i save the HR case record, getting above error message in HR agent workspace

Can anyone please help on this, It will be useful.

 Thanks!

[kaustubhdub]

hey @mania ,

This error occurs due to cross-scope access restrictions.

The HR Agent Workspace runs in the Global scope, while the table sn_hr_core_case belongs to the Human Resources: Core application scope. When Global tries to read this table, the access is denied because the HR Core application has not granted Restricted Caller Access to Global.

---

How to resolve this

You need to allow Global scope access in the Human Resources: Core application:

1. Navigate to
   System Applications → Applications

2. Open Human Resources: Core

3. Go to Application → Cross-Scope Access

4. Add a new record:

   • Source application: Global

   • Target: sn_hr_core_case

   • Operation: Read

5. Save the record

Alternatively, if the access request already exists:

• Set Status = Allowed

Important note

Do not modify cross-scope access unless you fully understand the impact. This change should be reviewed and approved by your ServiceNow platform or HR application owner.

Thanks, and if this solution helps, please mark the answer as Helpful so it can assist others facing the same issue.

Warm Regards
Kaustubh Dubey

[Ankur Bawiskar]

@mania 

was it coming from beginning or after some upgrade?

coming for all users non-admins, admins?

[mania]

@Ankur Bawiskar 

It is coming after upgrade and it is coming for all non admins and admins as well.

Thanks!

[Ankur Bawiskar]

@mania 

did you check cross scope record is present for HR case table from global scope or not?