How to avoide the Restricted Caller Access privilege error on HR workspace

[mania]

Hi,

"Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests."

When i save the HR case record, getting above error message in HR agent workspace

Can anyone please help on this, It will be useful.

 Thanks!

[Sandeep Rajput]

@mania This error is appearing as some script which is in the Global scope is trying to access the sn_hr_core_case table which is in Human Resource Core scope. Please use the following steps to address this issue.

1. Navigate to Application Restricted Caller Access Account

2. Look for Records with invalidated/Requested status

3. Allow the record to allow the cross scope access

Hope this helps.

[mania]

@Sandeep Rajput 

I have 120 Requested and Invalid Records so do i need to "Allowed" all records.

Please Can you please confirm

Thanks!

[Sandeep Rajput]

@mania Ideally yes as most of them will cause issues if not on this page then on others. If you just wish to address issue at hand then you should look for the ones where the Source scope is Global and the Target scope is Human Resource Core. 

Please mark my response helpful and accepted solution if it addresses your issue.