How to build a preview URL for a catalog item in Catalog Builder

[Alan So]

We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/set-up-cat-builder.html

https://youtu.be/Vtv8LPnfwbM?t=168

We know the format of the URL is:

https://instance.service-now.com/now/build/catalog/preview/xxxxxyyyyyyzzzzz

However, the part "xxxxxyyyyyyzzzzz" is not sys_id of the catalog item.  Can this id be looked up from any catalog builder related tables?  Thanks.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0971435 for more information.

[Alan So]

Thanks for the help from the technical support in solving the problem.  However, I cannot access the KB article using the link https://hi.service-now.com/kb_view.do?sysparm_article=KB0971435

[brianhodges]

We are seeing this message: "Your role does not grant you access to this article. Please use Search to find related content." Tried searching but no other relevant content surfaced.

How do we get access to the knowledge article? 

[Stephen Marks]

This knowledge base article is no longer available