How to build a preview URL for a catalog item in Catalog Builder

Alan So
Tera Contributor

We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/set-up-cat-builder.html

https://youtu.be/Vtv8LPnfwbM?t=168

We know the format of the URL is:

https://instance.service-now.com/now/build/catalog/preview/xxxxxyyyyyyzzzzz

However, the part "xxxxxyyyyyyzzzzz" is not sys_id of the catalog item.  Can this id be looked up from any catalog builder related tables?  Thanks.

1 ACCEPTED SOLUTION

ServiceNow Tec2
Mega Sage
This has been resolved by ServiceNow Technical Support. Please refer to KB0971435 for more information.

View solution in original post

9 REPLIES 9

raarndt
Tera Contributor

What are the steps to create a preview URL for a catalog item in Catalog Builder? The KBA just redirects you to how to set up a catalog builder. It doesn't show you how to create the preview URL. 

 

Ram118
Mega Guru

I am unable to see the article. It is redirecting to documentation page.

Is there any way to see it ?

@ServiceNow Tec2  Is it possible to share the screenshots of the article ?

CecileC
Tera Contributor

Hello, would someone be able to share a screenshot with the solution? The KB is no longer available. THANKS!

Ram118
Mega Guru

@Alan So  @ServiceNow Tec2  

I am getting the below message when I tried to access this article...

 

Ram118_0-1695478266538.png

 

-Brian-Arndt
Tera Expert

I found this URL syntax to work: https://[instance].service-now.com/now/build/catalog/preview/[item_sysid]/params/ui-interface/Portal/preview-portal/sp/hide-open-in-new-tab/true