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‎05-16-2022 12:42 AM
We would like to build a flow action by ourselves to preview a catalog item within Catalog Builder just like how it was mentioned in the demonstration video on the documentation:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/set-up-cat-builder.html
https://youtu.be/Vtv8LPnfwbM?t=168
We know the format of the URL is:
https://instance.service-now.com/now/build/catalog/preview/xxxxxyyyyyyzzzzz
However, the part "xxxxxyyyyyyzzzzz" is not sys_id of the catalog item. Can this id be looked up from any catalog builder related tables? Thanks.
Solved! Go to Solution.
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Service Catalog

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‎05-23-2022 02:48 AM
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‎07-12-2022 12:43 PM
What are the steps to create a preview URL for a catalog item in Catalog Builder? The KBA just redirects you to how to set up a catalog builder. It doesn't show you how to create the preview URL.
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‎02-12-2023 07:53 AM
I am unable to see the article. It is redirecting to documentation page.
Is there any way to see it ?
@ServiceNow Tec2 Is it possible to share the screenshots of the article ?
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‎08-23-2023 12:29 PM
Hello, would someone be able to share a screenshot with the solution? The KB is no longer available. THANKS!
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‎09-23-2023 07:11 AM
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‎10-05-2023 10:58 AM
I found this URL syntax to work: https://[instance].service-now.com/now/build/catalog/preview/[item_sysid]/params/ui-interface/Portal/preview-portal/sp/hide-open-in-new-tab/true