How to calculate the count of Known errors in KEDB

Piyush Dwivedi
Tera Contributor

How to calculate the count of Known errors in KEDB

4 REPLIES 4

Roshnee Dash
Kilo Sage

Hi @Piyush Dwivedi 
You can check it here. It may helpful 
A ServiceNow implementation of the Known Error Database

Dr Atul - LNG
Tera Patron

Hi @Piyush Dwivedi 

 

You can search like this:

 

DrAtulGLNG_0-1750367357024.png

 

Hello @Dr Atul - LNG  Thanks for response.

So source will be Problem Table only right not a Knowledge base for finding Known errors? Just confirming.

yes, mate. 

I searched under 'Known Errors' in Application Navigation but found it listed only under 'Problem'.