How to calculate the count of Known errors in KEDB

Piyush Dwivedi
Tera Contributor

‎06-19-2025 12:03 PM

How to calculate the count of Known errors in KEDB

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4 REPLIES 4

Roshnee Dash
Tera Guru

‎06-19-2025 12:17 PM

Hi @Piyush Dwivedi 
You can check it here. It may helpful 
A ServiceNow implementation of the Known Error Database

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Roshnee Dash
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-19-2025 02:09 PM

Hi @Piyush Dwivedi 

 

You can search like this:

 

DrAtulGLNG_0-1750367357024.png

 

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Piyush Dwivedi
Tera Contributor
In response to Dr Atul G- LNG

‎06-19-2025 09:09 PM

Hello @Dr Atul G- LNG  Thanks for response.

So source will be Problem Table only right not a Knowledge base for finding Known errors? Just confirming.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Piyush Dwivedi

‎06-19-2025 10:28 PM

yes, mate. 

I searched under 'Known Errors' in Application Navigation but found it listed only under 'Problem'.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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