Hi @Sathwik1 ,
Hope you are doing well.
The Solution :
- Scope Access: Set the Script Include’s Accessible from field to "All application scopes".
- Return Format: PA requires a Comma-Separated String of Sys IDs. If your script returns an Array, PA won't "see" the records.
- No Session Logic: Ensure the script doesn't rely on
gs.getUserID() or current, as these are often null during background PA collection.
Example Code Snippet :
1. The Script Include :
Make sure this is marked Client Callable (if used elsewhere) and All Application Scopes.
var getAccount = Class.create();
getAccount.prototype = {
initialize: function() {},
getTasks: function() {
var taskIds = [];
var gr = new GlideRecord('task');
// Example: Fetching active tasks for a specific account
gr.addActiveQuery();
gr.query();
while (gr.next()) {
taskIds.push(gr.getUniqueValue());
}
// CRITICAL: PA needs a String, not an Array object
return taskIds.join(',');
},
type: 'getAccount'
};
The Indicator Source Condition :
In the condition builder for your Indicator Source:
- Field:
Sys ID - Operator:
is one of - Value:
javascript:new x_abc_ewtwe_.getAccount().getTasks();
Try the solution above.. If the solution is helpful for you please accept it and mark it as helpful.
Regards,
Sagnic
