How to Capture Notification Images in an Update Set

[mounika7675]

Hi,

I have created a notification in ServiceNow where the Message HTML contains both text and embedded images. While moving the changes through an update set, I noticed that all notification-related configurations are being captured correctly; however, the images used in the notification are not being included in the update set

 i need to capture the image which is present in the screenshot notification 

Is there any additional configuration required to ensure images are available after promoting the update set?

[Dr Atul G- LNG]

Hi @mounika7675 

The sys_attachment table is just part of the equation when it comes to attachments and data in ServiceNow.  There is another table, sys_attachment_doc, that contains the actual data that's referenced from sys_attachment.  It has a field, Sys Attachment that has the actual file name for the data that it's referencing.  You'll need to export both the xml record from sys_attachment and also ALL of the corresponding XML records from sys_attachment_doc to move the data to test in this fashion.

https://www.servicenow.com/community/developer-forum/attached-image-in-the-notification-is-not-avail...

[Tanushree Maiti]

Hi @mounika7675 

1. We add the image Images  in table (db_image) manually ( give proper instruction in story , so that release team can do it during update set deployment.

Naming convention we keep  same across the instance

2.  Same  image name we embed in notification template ( source code) and that is captured in Update set.

Here image is linked by name not by sys_id.

[Ankur Bawiskar]

@mounika7675 

This is OOTB behavior

Approach 1

I shared solution for this in an thread, check that

Am unable to capture the image in update set 

Approach 2: Use this if customer doesn't agree to approach 1

1) add image to db_image table and it gets captured in update set

2) then refer to this db_image in your message HTML

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