How to capture the updation date of state for each value change of incident

Aditya253
Kilo Guru

‎08-10-2023 09:10 AM

Hi All,

 

Could you please help me on this. Actually, I need to create a report on the time of each state value updates, how can I achieve this in service now. Please help me.

 

Thanks & Regards,

Aditya.

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1 REPLY 1

Sourabh Akiwate
Giga Expert

‎08-10-2023 01:41 PM

Hello Aditya, 

 

ServiceNow provide OOB Metric Defination (metric_defination.LIST) table.This can be used to track how long an incident field state is Active or Awaiting User Info.

Go to Metric defination>New

Table :incident

Field: State

Type: Field value duration

Timeline: true

 

If you finds this useful please mark my answer correct. 

Thanks,