How to change the mail address that we receive suppose in gmail when send from any instance in servicenow?????????

suprakash · ‎05-22-2017

We we get some mail from servicenow instance the sender of the mail displays as IT Service Desk <dev*****@service-now.com> . How can we change the From whom the mail was sent??

Chuck Tomasi · ‎05-22-2017

If you don't see it there, use the URL below (replacing YOURINSTANCE with your instance name) to set the property directly.

https://YOURINSTANCE.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=f290a941c611227b001d318f...

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snehabinani26 · ‎05-22-2017

Email properties

Mihir Mohanta · ‎05-22-2017

If you want to change From name for some specific notification,

Then open that notification record in advanced view and change the From field.Please see the screenshot for your reference.

kiranbahl27 · ‎09-24-2019

Hello Mihir

I would like to do this. Can you please tell me how i can do this for scheduled reports. i would like to from email to be something like IT Services