Hi @all ,
I am working on the ServiceNow Mobile Agent application and need some guidance regarding the Problem table.
On the platform, when we open a Problem record and click the Fix action, a dialog box opens with several fields, some of which are mandatory. After entering the required information and submitting the dialog, the Problem state changes to Fix in Progress.
I am trying to achieve the same functionality in the Mobile Agent app.
Currently, I have configured a Fix in Progress (Problem) action in Mobile App Builder. However, when I click Fix in Progress from the mobile application, I receive two errors instead of the mandatory-field dialog opening.
My requirement is:
Mobile Agent → Problem record → Fix in Progress → Open dialog/form → Enter mandatory fields → Submit → Update Problem and change State to Fix in Progress
The current behavior is:
Mobile Agent → Problem record → Fix in Progress → Two errors are displayed
Whereas on the platform:
Platform → Problem record → Fix → Mandatory-field dialog opens → Submit → State changes to Fix in Progress
I would like to understand how we can replicate the OOB Fix action behavior in Mobile Agent.
Has anyone implemented similar functionality in the Mobile Agent application? Is it possible to achieve this behavior OOB using Mobile App Builder/Action Functions, or is there another recommended approach for mobile?
Any guidance or suggestions would be greatly appreciated.
Thank you!
