ITSM integration with MS Teams

[Tommaso2]

Hi all,

I am looking for the precise functionalities unlocked once ITSM and MS Teams are integrated.

E.g.,

1. user can open MS Teams and then start using it as a virtual agent, directly creating an incident or request or reading an article;

2. differently he/she can start a live chat 

3 he/she receives messages in Teams chat every time the state of the incident or request changes

4. ...

Additionally, which information is needed to start the integration? Can you please provide technical guidelines?

Thank you!

Tommaso

[abbasshaik4 · Accepted solution]

Hello @Tommaso2,

Please refer to the link below:
Conversational integration with Microsoft Teams - ... - ServiceNow Community

ServiceNow Microsoft Teams Integration: FAQs & Setup Guide

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik