How to configure ACL for Time Worked related list to display "New" button to add time for user with ITIL role?
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‎04-03-2022 11:47 PM
i have recently deployed Time Worked related list on PROD, but the issue is it is only visible for Admin and not for non-admin users. Initially i thought it was ACL rule, but i created ACL rule for non-admin users as well (See below rules). Still i can see no changes, only Admin people can see "New" on time worked related list, non-admin's can't see "New" but can see time worked related list tab.
Note: Admin's as well as Non-Admin's has ITIL role.
Admin - Time Worked related list view
Non- Admin - Time worked related list view
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Incident Management
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‎04-04-2022 12:09 AM
Hi,
Did you check this?
1) Configure list control and check New roles is configured with admin role
2) Check in list control if some script is present in
3) Does your non-admin has write access to the field Task present on Time worked table?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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‎04-04-2022 12:13 AM
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‎05-09-2022 08:36 PM
Hi
I am having same issues. Non admins cannot see time worked records on the incident. I have added the itil role under new roles and edit roles but it doesnt seem to work.
Regards
Herin

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‎05-09-2022 11:00 PM
Hi Herin,
Kindly check record level ACL on time worked table, that must be causing issue, kindly enable Security debugger and reload screen for non admins, you will understand which ACL is causing the issue, Don't forgot to mark my answer as correct if that helps.
Regards,
Musab