How to configure ACL for Time Worked related list to display "New" button to add time for user with ITIL role?
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‎04-03-2022 11:47 PM
i have recently deployed Time Worked related list on PROD, but the issue is it is only visible for Admin and not for non-admin users. Initially i thought it was ACL rule, but i created ACL rule for non-admin users as well (See below rules). Still i can see no changes, only Admin people can see "New" on time worked related list, non-admin's can't see "New" but can see time worked related list tab.
Note: Admin's as well as Non-Admin's has ITIL role.
Admin - Time Worked related list view
Non- Admin - Time worked related list view
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Incident Management
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‎04-04-2022 12:09 AM
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‎04-04-2022 12:13 AM
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‎05-09-2022 08:36 PM
Hi
I am having same issues. Non admins cannot see time worked records on the incident. I have added the itil role under new roles and edit roles but it doesnt seem to work.
Regards
Herin
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‎05-09-2022 11:00 PM