I am in the process of creating Guided Tours for our instance. One of my end goals is to create a guided tour for users when they are creating new CIs or updating preexisting CIs. However I noticed that when creating a tour, you must specify what Con...
Hi,We recently upgraded to jakarta patch 6, I have an issue with reference field.Issue is we have a client script to populate Location based on change of Configuration item on Incident form, while changing the CI, location is getting populated correc...
I have an onSubmit client script set up for change requests that makes fields mandatory. I also have a "Cancel Change" Ui action. My problem is that when I hit the "Cancel Change" UI Action, I'm still forced to fill in all mandatory fields before the...
I want to reset value of all fields once I click on reset button. It should reset all the fields including text box drop down etc.
I want to highlight the Incident.Number field when the Incident's SLA breach time is within the next business day. I'm thinking I should be able to appliy a Field Style based on the current Task_SLA Business Time Left being less than a specified num...
can someone advice me how I can achive this? I got a form with several read only fields but i want to make use of the reference Icon. Is there a way to get this done? regards Christian
Hello, In the service portal, it only shows the stage of approval for a request. Is it possible to add the name of approver who is waiting approval from ? Regards, Gary Chan
Dear Experts, Is it possible to convert a voicemail to servicenow incident. Thanks Anil
What is the difference between Param1 & Param2? I think both are used to store email recipients and passed to the event for triggering the notification. We can use Param1 everytime but when is Param2 is used? Why do we have 2 parameters for notificat...
Recently i had moved a templates from one environment to another and when i create a new standard change, the values from template are not getting populated. The templates were captured in an update set -Many Thanks, Jayanth
how to import the MS Access database data into servicenow? Can you please explain in detailed
Hi All, I have a integer field in staging table and i need convert it into date and time field after that i need to put that value in change form. So how can I convert integer field into date and time field in SNOW ? Any suggestions. Regards, Heman...
I want to setup an automatic recurring i.e. scheduled Incident which is assigned to System Owners and prompts them to do a maintenance task. Once they have completed the task they will be able to mark the incident as solved. Note: I would not classif...
I installed the "Procurement" plugin in our ServiceNow instance and was trying to understand the overall flow. I came across two UI action named "Source Request" which are of same name and the conditions provided for both the cases are same. Can anyo...
I'm looking to assign the tasks for a Catalog item based on what information is submitted via the portal. For example if a location select box is on the Catalog item with East Coast, West Coast and Central, I would like the Catalog task on the RITM t...
