how to change text in the activity log for a worknote entry
We have a change task with inappropriate text in the activity log due to an entry in the worknotes field.How can I change the text to overwrite the inappropriate text?
Forum Posts
Resolved! How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.
How to auto populate the description and short description field in Task from RITM when new button is clicked? Also short description and description has to auto populate at the time of Task loading.
Adding Submit button to the right side bottom of the Catalog item ?
Hello All, I am trying to add a Submit button in the catalog item. I have added a UI Macro and the button appears to the left top corner. below snapshot for reference: This should appear at the bottom of the request: Below is UI Macro code written:...
How to initiate Servicenow to box Integration
Hello Experts, We have requirement to send a document from servicenow to BOX tool. in order to perform REST integration we need endpoint of box tool. when we check in developer.box.com portal some generic APIs are showing for Upload/Download/Create...
Applying SLA to the Catalog Tasks
Hi All,I am having a requirement, where we are having a condition which says "if a particular template (A) is selected then there would be 10 Catalog tasks else there will be 15 Catalog Tasks". I have already created this in the workflow using 'IF' A...
How can I check that the Current Time is after a Specific Time?
I need to set a flag field based on the time that an Incident is raised. I need to compare the current time with specific time, depending on the client. For example, if the Created time is after 18:00 set the flag to TRUE. What would be the syntax ...
Resolved! Need to copy the previous value of the field to another field in the same table
Hello Experts, I need to copy the previous data of "total_Cost" field to "Previous_total_cost" field. "total_cost" field type is of string type Requirement is : Need to trigger an email if any changes happened to the "total_cost" field and in the bod...
Resolved! Where Can I Find the Display Values for State, Impact Urgency and Priority
I'm importing ServiceNow data into SQL Server to handle a number of management reports that I cannot find a way to do in ServiceNow. When I extract state, impact, urgency and priority I get the numeric values. While I can build the lookup table(s) ...
Resolved! I want the Category field on the Task table, how can I make that happen?
My organization has two ServiceNow instances, and we are working to combine the instances. (Yay) The destination instance started out on Istanbul and is not on Kingston. The instance that we are retiring started out before Calgary and is now on Helsi...
On Kingston g_form.setVariablesReadOnly(true); script on task is no longer working
We're in the process of upgrading from Helskini (Patch12) to Kingston (Patch2). We have a standard variable set with am Onload client script to lock down all variables on a Catalog task from to read only, which basically only includes g_form.setVa...
How to make Currency field Mandatory
Hi, I am using Kingston version of ServiceNow and configuring Asset Module. I am trying to make Cost fields as Mandatory by using UI Policy or by setting field dictionary properties. But it won't consider Cost field as required field while submitting...
Attaching Knowledge Record to Incident
Hello,We have noticed that in the Calgary release if we try and attach a Knowledge article to an Incident before submitting it, we receive the error: Invalid action: Record needs to be saved firstIs there a way around this error? I believe this worke...
how to show the help text for choice value in service catalog variable
how to show the help text for choice value in service catalog variable
Integration between Service and HPSM
Hi all, I am want to send incident ticket from SNOW to HP service management. HPSM is installed in Vmware and i have also installed and configured the Mid server in same Vmware. and checked in servicenow mid server status is up and validated, there ...
How to add Button in RITM- in Portal
Hi , when i click a button "Cancelled RITM" then RITM was going to be cancelled . Script: var appr=new GlideRecord('sysapproval_approver');appr.addQuery('sysapproval', current.sys_id);appr.query();while(appr.next()){appr.state='rejected';appr.updat...
